How RouteMate handles your information

Who is responsible and how to contact us

RouteMate is operated as a closed beta. The operator's public legal and business details will be added before a broader public launch. For privacy questions, access or correction requests, deletion requests or complaints, use the contact details in your beta invitation for privacy matters. A public email address will be added before broader release.

Information RouteMate collects

• Account details: email address, authentication records, optional display name and route preferences.
• Location and route information: a location you enter or choose to share, generated route geometry, private saved routes and temporary exact route transfers.
• Personal progress: completed activity date and type, optional planned or actual distance and time, broad route label, effort, enjoyment and private notes. RouteMate does not start live GPS or background tracking.
• Feedback and support: route feedback, ratings, comments and information you choose to provide when requesting help.
• Technical and usage information: limited product events, service errors, capacity use, browser or device request information and security logs needed to operate and protect the service.

How and why information is used

Information is used to authenticate users, generate and rank route suggestions, display private saved routes and progress, respond to support and privacy requests, prevent abuse, manage provider capacity, investigate faults and improve route quality and usability. RouteMate does not sell personal information or use activity history for public rankings.

Current location is requested only after you choose that option. You can enter a place instead. The entered location is sent to a geocoding provider to resolve it, but RouteMate does not retain the typed text in its route-search history. Persisted search coordinates are reduced to an approximate three-decimal area.

Service providers and overseas processing

RouteMate relies on service providers for hosting and deployment, authentication and database storage, mapping and geocoding, route calculation, weather and air-quality context, and email delivery. Current providers include Vercel, Supabase, OpenRouteService, OpenWeather and OpenStreetMap-compatible mapping services. Relevant request data may be processed in countries where those providers or their infrastructure operate. Their own privacy terms also apply to the information they process.

RouteMate shares only the information reasonably needed for each function. It does not intentionally send private activity notes, account email addresses or route geometry to product analytics events.

Storage, retention and security

Account, saved-route, weekly-goal and activity-history data is kept in the private account database until you delete it or request account-data deletion. Route-search logs are removed after 90 days by default. Exact transfer links expire. Operational and security records are kept only as long as reasonably needed for the beta, legal obligations, security and fault investigation.

Private account tables use per-user access controls. Authentication uses secure session cookies. No internet service can guarantee absolute security, so use a unique password and report suspected account access promptly.

Photos, device storage and cookies

A photo or selfie selected for a branded share post and the generated image remain in your browser; RouteMate does not upload or retain them. Your device and chosen social app control the final share. The service uses authentication cookies and limited browser storage required for sign-in, app preferences, offline public-page support and reliable operation. Private pages and API responses are excluded from the offline navigation cache.

Access, correction, deletion and complaints

You can update account preferences, delete saved routes and remove individual activity records in the app. To request access to, correction of or deletion of other personal information, or to make a privacy complaint, use the contact details in your beta invitation for privacy requests. A public email address will be added before broader release. Include enough information to identify the account and request, but do not send a password. RouteMate will acknowledge and respond within a reasonable period.

Changes to this policy

This policy may change as the beta and provider set develop. Material changes will be dated here and, where practical, brought to account holders' attention. The public operator identity and contact details must be completed before broader launch.