RouteMate support

Contact RouteMate

Use the contact details in your beta invitation. A public support email address will be added before broader release. Include what you were trying to do, what happened, your device and browser, and the approximate time. Do not send your password, precise home address or private route geometry.

Location does not resolve

• On a phone, current location requires HTTPS and browser permission.
• If accuracy is worse than 250 metres, move outdoors or enter a place instead.
• For an entered place, choose the intended match before searching.

No route is returned

Try a shorter target, Low effort, Street routes or a nearby start. A daily beta capacity message includes the reset time when available; saved routes remain accessible during that period.

Activity progress is missing

Choosing, saving, exporting or transferring a route does not count as completion. After finishing, use Mark as completed on the chosen or saved route, or record it from Your activity. Actual distance and time are optional; planned values are used when available.

Password or account link expired

Request a new recovery email from the password-reset page. Confirmation and recovery links may expire and each recovery code can be exchanged only once.

Privacy, account data or complaints

Use the contact method in the privacy policy for access, correction, deletion or privacy complaints. You can already remove saved routes and individual activity records in the app.

Offline limitations

Previously loaded public information and the offline notice may remain available. Route search, map tiles, route generation, weather and air quality require a network connection. RouteMate does not provide offline maps.